Zentila, a Stova product: Hoteliers, Venues and Suppliers Overview
This guide will provide helpful FAQs and Tips whether you are a hotelier, venue or supplier. Below, you will find topics and links to these articles.
Should you run into any issues or have any questions, please do not hesitate to reach out to our Sourcing Support team whose contact information can be found here.
Frequently Asked Questions (FAQs)
Fees for RFP responses
Find out if there are any costs associated when responding to an RFP in the Zentila platform.
Visibility in to whether the leads are commissionable and if so, who the commissionable agent is.
Here you can find Zentila's IATA number for when we are listed as the commissionable agent on the RFP.
Find out how you can apply custom offers to your venue profile so that this will showcase to the planner should their requirements match!
Adding a User
If you need to respond to a lead but are not listed as a user, here is how you can be added!
Here is how you can get logged in should you not have access to your team login credentials.
In a few simple steps, learn how to reset your team login credentials.
Assigning a lead
This article provides further information on how to assign a lead to a Sales Manager once you have accessed the platform.
Here is where you can find further information on how to be able to respond to an RFP.
Difficulty responding to an RFP
If you are having trouble responding to an RFP, these simple steps will help you get back on track!
How to download and print a planners' RFP
This article details how to save or print a copy of the RFP received
How to download and print the submitted proposal for an RFP
Follow these simple steps to save a copy of the submitted proposal
Update on RFPs
Here is how we will keep you updated on each RFP throughout the entire process
Regional Sales Office
Learn how to locate a specific property once logged in to the platform
Tips & Tricks
View this article for helpful steps on how to login to the platform if you do not have your login details and your lead coordinator is not available.
This article confirms how to identify if cancellation credit has been applied to an RFP when in the response path.
Browsers to use
Find out which browsers are the most compatible with the Zentila platform.