See chart for server downtime schedule.
|Server||Date||Downtime AEDT||Downtime GMT||Downtime EST|
|AU Server||April 10||Friday, April 10 10:00 PM – Saturday, April 11 3:00 AM||Friday, April 10 1:00 PM – 6:00 PM||Friday, April 10 6:00 AM –11:00 AM|
|EU Server||May 9||Saturday, May 9 12:30 PM – 5:30 PM||Saturday, May 9 3:30 AM –8:30 AM||Friday, May 8 10:30 PM – Saturday, May 9 3:30 AM|
|US Server||May 22||Saturday, May 23 12:30 PM – 5:30 PM||Saturday, May 23 3:30 AM – 8:30 AM||Friday, May 22 10:30 PM – Saturday, May 23 3:30 AM|
During this 5-hour period, you will be unable to access your Aventri account and all of your pages created within Aventri will be unavailable. We have scheduled this downtime to occur during a low activity day in the system. However, we understand that this may still pose an inconvenience for some and are trying to make this process as smooth as possible.
With this downtime, we will be upgrading our database instances to the latest version. This is a necessary process to ensure that our platform’s primary database has the latest security enhancements to fully protect your data and your customers’ data. This will also allow us to take advantage of the latest performance and scalability improvements as well, to provide an improved customer experience for you and your clients.
Your account manager will be able to answer your questions and assist you in making sure that this downtime has the least amount of impact on your events. You may want to make your community, attendees or clients aware that they will not have access to live sites during this time period.
During the 5-hour downtime, our support team will be available to answer your questions via email, phone and online: you will still have access to our support platform through ZenDesk, allowing you to login and speak with our support representatives.
What exactly will be upgraded?
Aventri will be upgrading the underlining transactional database in which all of your data is stored.
How will this be achieved?
While there are several methods to achieve this upgrade, the Aventri Team has researched and tested multiple options to allow the upgrade to have a minimal impact on client downtime coupled with the safest industry best practices.
Will there be any planned downtime as part of the upgrade?
Unfortunately, the answer is yes. The upgrade process is extensive and requires a large amount of computing power and that means there will be some processing time involved, requiring a planned maintenance window. While we have taken steps to minimize the duration of the maintenance window and thoroughly test the upgrade, the sheer volume of data and nature of the process means that we must approach this with an abundance of caution. We are asking customers to be patient with us for a maximum maintenance window of 5 hours for each server. See table above for schedule.
Is there anything I have to do before or after this upgrade?
As an existing Aventri customer you will receive this major upgrade automatically with no additional fees or charges. Once the upgrade is rolled out there are no other requirements on your part as our systems will seamlessly and transparently function as it did prior to the upgrade.
What if I have attendees try to register, complete a survey or make a submission during this time?
They will be redirected to a landing page informing them that the page they are trying to access is currently unavailable due to scheduled maintenance. The chart above listing the maintenance window for each time zone will be available on the landing page, requesting they return to the site after that time.
Will anything change on my events?
As far as the system operates you will not notice any change, as this update will be invisible to you and your registrants.
What if I have a live event scheduled over these dates?
We have planned this maintenance to coincide with a very low activity day in the system; however, should you have an event during this time we will work with your team to make sure they have the data they need prior to the downtime